Social media marketing has become a rage in the recent years and its hype is fully accounted for. It requires a complete strategy that includes tools and methodologies to research your audience, to monitor and react to the audience, to preserve and grow your personal or brand reputation, to publish content that provides value to your social network, and incorporates a promotion strategy that drives business results. If you are looking to make it big in your business, you cannot possibly stay on the social media sidelines. Here are 4 reasons why you need social media to expand your business.
1. Social Media helps you showcase your brand:
Social media not only gets a word out on your business, but it also spreads the word like forest fire, hence aiding you in building a loyal community of fans and followers who will further recommend you to their friends.
2. Social Media is cost effective:
Most social media is cheaper than traditional advertising, so you won’t have to spend a lot of money to increase and improve your reach or fan base and grow your business.
3. Social Media can improve your customer service:
Social media allows you to engage in a two-way communication with your customers and also offers a unique opportunity to step up your customer service game and provide instant gratification to your target audience by responding effectively to customer complaints, queries and compliments. Businesses that engage with customer service requests via social media earn 20-40 percent more revenue per customer, according to Bain and Company.
4. Social Media gives you accessibility:
Users of social media belong to varying ages and demographics which means you can reach out to them easier and quicker than most traditional means of advertising. More often than not, social media users are very active and will always follow up on any topic that is trending on social media.
Get busy trending, get busy branding!
